A new resident expresses a desire to go home. The appropriate reaction is to

A new resident expresses a desire to go home. The appropriate reaction is to

• A. Tell him the facility is the best choice
• B. Assure him that the staff is very kind and helpful
• C. Sit quietly with him and let him talk when ready
• D. Leave the room to give him privacy

Answer: (B)

When someone is new and feeling homesick, the priority is to provide reassurance and support. Letting the resident know that the staff are kind and helpful communicates safety, trust, and presence. This reassurance acknowledges their feelings without dismissing them, which helps reduce anxiety and makes it easier for the resident to engage with the care team and adjust to the new setting. The message is that help is available and that the facility is a caring environment, which can ease the transition and encourage the resident to share concerns and participate in daily routines. While staying with him and listening is also valuable, offering clear reassurance about the staff’s support directly addresses his emotional need in the moment and lays a foundation for ongoing relationship and communication.

When someone is new and feeling homesick, the priority is to provide reassurance and support. Letting the resident know that the staff are kind and helpful communicates safety, trust, and presence. This reassurance acknowledges their feelings without dismissing them, which helps reduce anxiety and makes it easier for the resident to engage with the care team and adjust to the new setting. The message is that help is available and that the facility is a caring environment, which can ease the transition and encourage the resident to share concerns and participate in daily routines. While staying with him and listening is also valuable, offering clear reassurance about the staff’s support directly addresses his emotional need in the moment and lays a foundation for ongoing relationship and communication.