When a resident's call light is not working, what is the first step for the NA?

When a resident's call light is not working, what is the first step for the NA?

• A. Find a bell for the resident to use
• B. Sit the resident at the nurse's desk
• C. Report the broken call light to the nurse
• D. Ask maintenance to fix it

Answer: (C)

If a resident’s call light isn’t working, the first step is to report it to the supervising nurse. The nurse coordinates care and repairs, and can arrange maintenance or provide a temporary solution to ensure the resident can summon help safely. Until the issue is addressed, the NA should continue to check on the resident and ensure safety, but should not try to fix the device themselves or implement unrelated workarounds. This keeps the response coordinated and protects the resident’s safety.

If a resident’s call light isn’t working, the first step is to report it to the supervising nurse. The nurse coordinates care and repairs, and can arrange maintenance or provide a temporary solution to ensure the resident can summon help safely. Until the issue is addressed, the NA should continue to check on the resident and ensure safety, but should not try to fix the device themselves or implement unrelated workarounds. This keeps the response coordinated and protects the resident’s safety.